Have a question about PD-go!? Chances are the answer is below. If not, please contact us and we will get your answer for you... we may even add your question and answer to this page!
Q: What software and hardware do I need to use PD-go!?
A: To maintain your PD-go! website yourself, all you need is access to a PC computer or Apple Macintosh (OSX). You will need internet access (high speed internet is recommended, but not required). You will also need one of the following web browser software packages installed on your computer. For PC, you can use Internet Explorer version 6.0 or 7.0, Mozilla Firefox, or Netscape. For Apple Macintosh, you need Mozilla Firefox. All of these browsers are free to download on the internet.
Q: Can I use my own existing domain name? (Example: www.fredsbakery.com)
A: Yes, we will point your existing domain name to your PD-go! website. To do so, we will need for you to locate three items: The registrar used to register the domain name, your account name, and your password.
Q: I don't have an existing domain name. Can you help me select and register one?
A: Sure! Just let us know your business/organization's name and the desired domain name. We will review available domain names, offer you suggestions, and then happily register it for you from one to ten years. We will enter all the technical details for you so that you don't need to worry about it.
Q: What options do I have for adding images to my website?
A: There are several options:
- Select images from the PD-go! image gallery. Click to see some sample images. It's simple to click and insert any of these images onto your website's pages.
- Have our staff prepare your images for you. Send them to us by email or US Mail and we'll gladly take care of them for you. Once we prepare them for you, we will upload them into your personal image gallery, and either we or you can then place them on your web pages as desired. An hourly fee applies for this graphic design time.
- Want to prepare and upload images yourself? Click here for directions.
Q: How do I sell my products from my PD-go! website?
A: If you choose to sell products through your website, we will add a secure E-Store to your website. During the building of your website, we will create your product categories, optional sub-categories, and enter the product information for all of your products you wish to sell online. During the training session, we'll teach you how to add, change and remove products yourself. For clients with a smaller budget, we can create the first few products for you, then do the training, and then you can create the additional products. Whatever is fine! It is really up to you. PD-go! is integrated with both Paypal.com and Authorize.net merchant account systems. Please contact us if you have more questions. Most PD-go! clients use Paypal.com since it is a free signup with no monthly fees. Click here to signup for your own Paypal.com Business Account.
Q: Can I have my business email forwarded to my ISP email account? (i.e. myname@mycompany.com gets forwarded to myname@aol.com )
A: Of course! We'd be glad to set up email forwarding for you. Just let us know how you want it set up. We can discuss your options so that we set it up just right for you! We should mention that some ISP companies, in an effort to combat SPAM email, do not allow email that is inbound with this type of arrangement. We've seen cases where email relayed to accounts at yahoo.com, AOL.com, and a few others gets denied and lost entirely. So, while we can setup email in this configuration, we recommend that you stay aware that this issue may occur. Talk to your ISP if you have questions about their policies.
Q: How long will it take to get started?
A: In most cases, we can start your project immediately once we receive your deposit payment, which can be made over the phone using VISA, MasterCard, or American Express. It normally takes between two to four weeks to create a new website. We have found that the speed of the project is normally determined on how quickly the client gets us their content and feedback. To complete the project, we will train you on how to use the PD-go! system so that you can add additional pages, text and images to your website immediately.
Q: What if I need my website to do something that is not currently a feature of PD-go!?
A: Please just let us know what you want your website to do, and we may be able to add that functionality to the PD-go! system, or to handle it manually. An hourly development fee may apply. If we are not able to accomodate your request, then we should consider building a non-PD-go! website just for you. Just ask!
Q: How do I access my new PD-go! email account?
A: You will need to configure your (POP3) email software (such as Microsoft Outlook, Microsoft Outlook Express, Eudora, etc.) in the following manner:
username: <username we provide you>
password: <password we provide you>
pop: pop.yourdomain.com
smtp: smtp.yourdomain.com (Please check the box that says "My server requires authentication". If you have problems sending out email with these settings, you will most likely need to use the smtp server provided by your Internet Service Provider. Ask them for this.)
Also, we have a web-based Webmail software package available for your use. With this tool, you can check your email from any internet connection by typing in http://webmail.mybusinessname.com This comes with every PD-go! account. Some clients use third-party websites or services, such as www.MyEmail.com to check their email that resides on our server.
Q: We have our own Exchange Server that handles our email. Can we use that and still use PD-go! for the website?
A: Yes, we will just configure the zone files so that email is routed through your Exchange Server, but the website is hosted on our server.
Q: Must my website be hosted on your server in order to use PD-go!?
A: Yes. Since PD-go! is a server-side application, we need to host your site to make it work.
Q: What DNS servers do I need to point my domain name to in order to make my website work with PD-go!?
A: Whoa! You must be a techie to even think to ask this question! Here's the answer:
ns1.positivedesign.net
ns2.positivedesign.net
Just reset your DNS to these once we are ready to go live, and we'll configure the zone files to make everything work properly.
Still have a question that needs answering? Please contact us!
